Customs Clearance Services

Platinum Freight® Management has been providing Customs Clearance services for over 15 years.
We customs clear anything – from soccer clothing to saddlery. View our range of services below and please
call us on 1300 882 877 if there is anything we can assist you with.

Don’t just take our word for it… see what other people are saying about
Platinum Freight® Management’s Australia Wide customs clearance service.

Peter demonstrated his understanding of small businesses and the need to make savings at every opportunity

We used Peter McRae’s Customs Broker service for our first importation of designer feline furniture from the Czech Republic. As the Czech Republic is a land locked country, it was always going to be a challenge importing goods from there. Peter’s company, Platinum Freight, however, made it seem so easy from our perspective. The process was basically hassle free with only a couple issues arising along the way, all of which Peter dealt with in an efficient and transparent manner. Peter certainly demonstrated his understanding of small businesses and the need to make savings at every opportunity. Most importantly, he was always a nice bloke to deal with and available to answer our questions at any time. Thanks Peter and we look forward to using your service again in the future…’ Vanessa & Daniel www.lavishtails.com.au

Thanks to your company I wasn’t even levied the GST

Prior to my purchase that you cleared for me I had only made 2 small purchases online from overseas and neither of them required customs clearance so when I got the documentation about this last purchase I was a bit worried about what I had to do. I can happily say it was all so easy with your help and thanks to your company I wasn’t even levied the GST, which I expected I would have to pay as my purchase was slightly over the $1000 threshold. If I need the services of a Customs Broker in the future I will definitely not be looking anywhere else and will be recommending you to friends if I get the opportunity. Steven

A very straight forward and easy experience

Peter and his team made the process of customs clearance which was new to me a very straight forward and easy experience. They are a very well oiled team with all going as they predicted. I would recommend them to anyone entering this process. Frunt Bott Racing

 

I am so happy as a first time importer that every thing was done for me so fast without any problems

I contacted Peter regarding importing a solar hot water system from China.I had contacted other companies but because I was doing a one off import they did not even return my emails.Peter contacted me within one hour and has done everything to ensure I would have no problems with my import. I think the service Platinum Freight provides is second to none . I am so happy as a first time importer that every thing was done for me so fast without any problems.
Brian

Excellent service

Thank you for your excellent service in clearing our goods through customs last month. We appreciate that you returned all our calls and answered our queries promptly. We will definitely call you next time we need to import goods. Bruce, QLD

I was really impressed with the service I received

I was really impressed with the service I received from Platinum and will most definitely use you again and next time I will get you to do the whole job from door to door pick-up in the US to deliver to me in Adelaide. Jackie, SA

Great transaction and a very friendly service

We had a great transaction and a very friendly service with Platinum and we look forward to moving all of our freight needs to your team. Phil, NSW

One day clearance and will recommend to others for your service!

Platinum Freight made my life a breeze from the initial
panic after receiving the notice from customs! Gregory

 

 

Your company is 100% my Customs Broker

Your company is 100% my Customs Broker (for now and in the future). Brian

My order was handled quickly and efficiently

The team at Platinum did a great job and looked after me, even though this was only a small order. Everyone was very helpful and my order was handled quickly and efficiently. Shah

A job well done

I would like to forward my greatest appreciation to you for a job well done. It was a pleasure working with you guys & I look forward to working together again soon. Thank you very much & take care! Zarrar, Malaysia

Very happy with the savings

I’m extremely pleased by your lighting fast and professional service. I’m Very happy with the savings. I’ll definitely will recommend you. Carlos

Prompt with excellent communication

The process was very new for us as this was our first imported shipment. We found the customs clearance process to be very prompt with excellent communication from the team at Platinum Freight, we would not hesitate to use or recommend Platinum Freight as our ongoing customs broker for future orders. We appreciate the follow up and work you did and look forward to our next shipment in the not too distant future”. Tony QLD.

You made it so much easier for us

As relatively newcomers to importing into Australia, it has been a pleasure to deal with yourself=. All questions have been answered, all issues solved and we are now the happy owners of 3 containers of lovely furnishings to sell, and keep of course. We would like to thank you for your help, and we will be recommending you to anybody else we know who will be importing anything into Australia, containers or LCL = you made it so much easier for us. David + Lynne

On time and on budget

Very pleased with the way you guys handled things and happy to recommend you. Neil, NSW

I am really happy with the service from Platinum Freight. You have kept me informed through out the process. As I was doing this for first time you have explained me the whole process and all costs involved in this. You both have answered my all questions in professional manner. I will surely contact Platinum Freight in Future if I need to do the Custom Clearance. Also I will recommend Platinum Freight to others as well. Kaushal

In a world where service is a thing of the past this company excels

I cannot speak high enough about the level of service I received from Platinum Freight. From the very first phone call to the final arrival of my vintage scooter from Vietnam and all of the contacts in between the service was par excellence. In a world where service is a thing of the past this company excels. You can use with total confidence. Peter, NSW

 

Absolutely awesome service!

Our ventilator has arrived already. Absolutely awesome service! Johanne, NSW

You have shown that you were the right people for the job

This was all rather more complex than I imagined, but you have shown that you were the right people for the job, and well worth the investment. If I ever need anything else through Customs, you will be my agents.
Paul SA

They genuinely cared about my shipment

From the first phone call I made to Platinum Freight I felt at comfortable and was put at ease even though there was going to be a few issues with trade marking and labelling of my product. Platinum Freight kept me very well informed throughout the entire 2 week process compared to my previous freight forwarders. They genuinely cared about my shipment and got it through customs faster than I ever expected was possible. All in all I was extremely happy with every aspect and will defiantly be using Platinum Freight in the future. Alex, Managing Director, Kigu Pty Ltd VIC