A Customs Broker who knows jewellery

We’ve been guiding jewellers and designers through Customs Clearance for more than two decades.



Join us on 4 May at 11am AEST where Peter McRae, from Platinum® Freight Management, will discuss all things importing and exporting. 

Run by the Jewellers Association of Australia.

We are proud of our reputation as “the jeweller’s Customs Broker”

More than two decades servicing jewellers gives us unrivalled expertise in importing precious gems and metals. We know the Customs processes for jewellery, we stay on top of new and existing Free Trade Agreements, and we are always looking for new ways to minimise importing/exporting fees and charges.

As a longstanding member of the JAA and we offer jewellers simply no higher level of service® in clearing both saleable stock and trade fair samples through Australian and international Customs.

Let us take the administrative headache out of your importing and exporting processes. We can guide, advise and manage any aspect of the customs clearance and importing/exporting process on your behalf. And we are sure we can save you on fees and charges at the same time.

Receive a free $25 gift card on your first shipment with us!

Use Promo Code JAA25

 What sets us apart

  • Face-to-face and phone consultation as you need it
  • We’re always available to you: 24 hour service, 7 days a week
  • One broker to guide you every step of the way
  • No credit card commission charges
  • Offices internationally, across Australia, in Hong Kong & Auckland
  • Pre-clearing shipments before the stock departs from overseas
  • Pre-clearing stock that you may have in your possession after attending a trade fair
  • Keeping on top of latest international trade news (free trade agreements) to find new ways to save $$$

Call us on 1300 882 877 to find out more!

Importing to Australia eBook


For Crystalp Jewellery to expand into Australia, finding a specialist Customs Clearance Agent was critical. After meeting Peter McRae seven years ago, Crystalp Jewellery has used Platinum® Freight for Customs clearance and distribution to our customers. It has been a pleasure to deal with Peter. His operation has cleared and dispatched our products in an extremely efficient and timely manner. Peter’s integrity and honesty is without challenge.
George Deans

Crystalp Jewellery

After an unexpected hold-up at Customs, I risked missing my flight while Customs processed the diamonds I was carrying in hand. I made a business decision: pay a broker to speed up the process and save on hotels and new flight costs. Platinum® Freight cleared the diamonds in 30 minutes, meaning I didn’t miss my flight after all. Impressive.
Kate McCoy

Independent Fine Jewellery Designer

On our first visit to an overseas jewellery fair, we purchased far beyond what we had planned. Then we got to customs, not knowing what would happen. They gave us a sheet of Custom Brokers and we randomly selected Platinum® Freight Management. It proved to be an excellent choice. Peter McRae’s service was remarkable. Quick, efficient, great communications and before long the box of sparkles was back in our procession. We were very pleased with the company’s quality of service.
Chris and Lorraine Ford

Maximum Savings

Savings on customs clearance fees DO NOT equal savings on duty and or GST. We provide savings on both.


We find savings other brokers miss

We keep on top of latest international trade news to find new ways to save you $$$


We know this business inside out and are able to find savings that many other brokers miss.


Each and every day we are on hand to take your calls and handle your shipments. Nothing is too much trouble for our dedicated team.



The lowest sea freight rates from Australia. We will match and beat any LCL quote*


Our Social Responsibility Program puts a minimum 10% profits back to the community via support of individuals, families and discount clearances for charities and green initiatives.


Plus 75 locations worldwide. We are a global company but offer one on one service.





Rated as “highly compliant” in customs formalities by Border Force


Our customer service is second to none. Read what our customers say here.
* Conditions apply
Jewellers Customs Broker


Platinum® has a dedicated team assigned to importers and exporters who move precious metals, precious stones and or jewellery into or out of Australia.

We assign our Titanium® customers with a 24 hour dedicated service team who handle all facets of their customs clearance and freight forwarding in regards to precious metals, precious stones and or jewellery.

As our Titanium® customers are quite often in a different time zone – most often transacting up until the very last day before they fly – we are aware that they require our attention before they board the flight out of or into Australia.

Titanium® is limited to those customers who have shown a commitment by tenure and expenditure with Platinum®; Titanium® customers are invited to this next level of dedication.


Call 1300 882 877 to find out more

Three Importing tips for Jewellers

Three Importing tips for Jewellers

Simple mistakes, changes to procedures or just a change of flight can cost time, money and, in some cases, a client as a result of hold-ups with Customs, even for experienced importers. Platinum® Freight Management offers three importing tips for jewellers:

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JAA members announcement

JAA members announcement

The Jeweller's Association of Australia has covered our launch in New Zealand, see here. Platinum® Freight Management is a longstanding member of the JAA and supporter of the jewellery trade in Australia and internationally.

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Save $$$ on Imitation Jewellery Imports

Save $$$ on Imitation Jewellery Imports

Ok, so you wish to import imitation jewellery from overseas… what next?

Imitation Jewellery: includes rings, necklaces, bracelets, toe rings, earrings made from metal, plastic, wood but no silver gold or platinum and no diamonds or precious stones.

If you have the right customs broker there is the potential to reduce the import duty on Imitation Jewellery from 5% to 0%. Simply email us the pictures of the imitation jewellery and we can assess whether they will be subject to the lower rate of import duty.

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