CUSTOMS BROKER AUSTRALIA
Your Gateway to Stress-Free Imports & ExportsCustoms clearance and Freight Forwarding Agents Australia Wide
Extended Hours
Monday – Friday 8.30-5.00pm
Zero Credit Card Commission
You’ll never pay extra
Always Compliant
Giving you peace of mind
How We Help You Navigate Customs with Confidence
Unsure where to start with importing or exporting? Speak with one of our experienced customs experts for a complimentary consultation. We’ll assess your situation, identify the fastest route to compliance, and help you move goods with confidence.
Customs Solutions for Every Type of Importer
Business Owners
Keep Your Imports Moving, Without Disruptions or Delays. Our business clients rely on us to keep their supply chains compliant and cost-effective. From air and sea freight to high-volume imports, our team ensures every shipment clears smoothly, avoiding unexpected fees.
Individuals
Importing Personal Goods? We’ll Handle the Paperwork. Whether you’re bringing in personal effects or one-off purchases, we make the process simple. Our experts handle the forms, duties, and communication, so your goods arrive without stress or surprises.
New Importers
New to Importing? We’ll Guide You Every Step of the Way. If this is your first time importing, we’ll walk you through the process, from compliance checks to duty calculations. You’ll know exactly what to expect and how to avoid costly mistakes before your goods even leave the dock.
Who Is Platinum®: The Very Best Australian Customs Broker
At Platinum® Freight Management, we go beyond basic clearance; we deliver complete customs and freight solutions that save you time, reduce costs, and ensure total compliance.
As a trusted Customs Broker Australia-wide, our licensed experts take the time to investigate potential savings on freight forwarding and port charges, providing you with the most cost-effective and compliant service every time.
Whether your shipment arrives by air freight, sea freight, or parcel post, or you’re travelling with stock in your possession, we handle every clearance with precision and care.
We work with business owners, individual importers, and first-time traders, building lasting relationships that allow us to anticipate issues before they arise. This proactive approach enables us to offer smoother, faster, and more transparent customs clearance than traditional agents.
With over two decades of experience, Platinum® Freight has become synonymous with efficiency, reliability, and integrity. Our attention to detail and commitment to the Platinum® Standard of Service make us the preferred customs brokers for importers and exporters across Australia.
How it works
STEP ONE - Request Your Customised Quote
Before you pay a deposit for your goods, contact Platinum® Freight on 1300 882 877 for an itemised quote. We’ll review your shipment details and identify potential savings on freight forwarding, port fees, and customs duties before you commit, helping you make an informed decision and avoid unexpected costs.
STEP TWO - Engage Platinum® to Manage Your Clearance
Once you’re ready to proceed, sign on with Platinum® Freight to handle all customs clearance and documentation. Our brokers prepare and lodge all required forms, ensuring full compliance with Australian Border Force (ABF) and Department of Agriculture, Fisheries and Forestry (DAFF) regulations.
STEP THREE - Fast Release and Delivery
As soon as your goods clear both ABF and DAFF, we’ll coordinate delivery directly to your address or work with your preferred logistics provider. Our proactive monitoring ensures your shipment moves quickly through every stage, with minimal delay, maximum transparency, and complete peace of mind.
TALK TO AN AUSTRALIAN CUSTOMS CLEARANCE EXPERT TODAY
INDUSTRIES WE SPECIALISE IN
At Platinum® Freight Management, we provide tailored customs broker services for businesses across Australia, from small enterprises to multinational corporations.
Our experienced team helps importers navigate complex customs regulations, ensuring full compliance with Australian trade laws, tariffs and documentation requirements.
Industry-Specific Expertise
Our licensed brokers have decades of experience supporting clients in key sectors, including:
- Food Truck and Trailer Imports – We assist importers bringing food trucks, trailers, and mobile kitchens into Australia, managing documentation, quarantine clearances, and compliance.
- Prefab and Modular Homes – Importing prefabricated or modular homes requires meticulous attention to classification, inspection, and material compliance.
- Aluminium Windows and Building Components – We handle customs clearance for aluminium windows, doors, and building materials with precision and speed.
Why Businesses Choose Platinum®
We combine industry-specific knowledge with proactive compliance management to help your business operate smoothly and efficiently.
Our team takes a hands-on approach, investigating potential duty savings, managing documentation, and liaising directly with the Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF) on your behalf.
With open communication and transparent reporting, you’ll always know where your shipment stands and what to expect next.
Our Commitment
We are dedicated to providing cost-effective, compliant and reliable customs solutions that keep your goods moving and your business protected.
By staying up to date with regulatory changes, we help you avoid costly delays, penalties and disruptions.
Platinum® Freight Management, the trusted Customs Broker Australia. Let us take the complexity out of customs compliance. Speak with an industry-specialist broker today
AWARDS & RECOGNITION
Benefits of using Platinum Freight® for your customs clearance
QUICK PROCESSING
We can process most cargo within two hours of receiving paperwork. That means faster turnaround times and minimal disruption to your delivery schedule, because every minute counts in international trade.
EFFICIENT SERVICE
We aim to pre-clear all cargo before it arrives in Australia, reducing unnecessary delays at customs. Our proactive approach keeps your goods moving smoothly through ABF and DAFF inspections.
PERSONALISED SERVICE
You’ll receive One Touch Service® from a dedicated broker who understands your shipment. We treat your cargo as if it were our own, because your business success is directly tied to ours.
WELL CONNECTED
We stay ahead of international freight and customs updates by actively participating in industry events and regulatory forums. This ensures your shipments remain compliant with evolving border, freight forwarding, and logistics policies.
A TRUSTED TEAM OF EXPERTS
Our brokers are frequently called upon by other customs agencies to audit export procedures a testament to our accuracy, expertise, and credibility. You’re not just hiring a service; you’re partnering with the professionals that other brokers trust.
OVER 23 YEARS EXPERIENCE
Since 2000, we’ve worked directly with the Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF). With more than two decades of experience, we know the regulations, procedures, and pitfalls better than anyone.
A COMMITMENT TO QUALITY
We operate under an integrated Quality, OHS, and Environmental Management System, ensuring responsible, sustainable operations. Our motto says it best: “There is simply no higher level of service®.” We continually refine our processes to deliver the highest standards within an ever-changing trade environment.
EXPERIENCE OUR ONE TOUCH® SERVICE TODAY
WHAT OUR CUSTOMERS ARE SAYING
Frequently Asked Questions
Why should I use an Australian Customs Broker?
Using a Customs Broker can help reduce delays at ports, streamline the import process, lower customs duties and taxes costs, and ensure compliance with local regulations for importing goods.
Who pays for the services of a Customs Broker?
In most cases, the importer or their agent usually pays for the service fees for a customs broker.
What services do Customs Brokers provide?
Services provided by customs brokers include paperwork preparation and filing, freight forwarding, order tracking, duty payments and consultations on the proper classification of goods.
How long does it take to get clearance through customs when using a Customs Broker?
The time it takes to receive clearance through customs will vary depending on the type of imported goods and any requirements needed to comply with local regulations. Generally, it takes 1-3 days after arrival at the port when using a customs broker.
What sorts of documents do I need when using a Customs Broker?
Documents typically required when using a customs broker include commercial invoices, packing lists, bill of lading/airway bill documents, certificates of origin, applicable licenses/permits if applicable, and other documents depending on the type of product being imported (e.g., food products).
Are there any additional fees for using the services of a Customs Broker?
Yes – in addition to fees charged by the broker themselves, you will also be liable for any taxes/duties imposed by your country’s government upon importing goods from overseas and any minor fees associated with processing paperwork (i.e. filing charges).