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Why Choose Airfreight for Importing?
Navigating airfreight imports can feel quite complex, but at Platinum®, we make it simple, efficient, and stress-free. With over two decades of customs clearing airfreight that arrives into Australia, Platinum® possesses both the expertise and steadfast commitment to compliance. Platinum® provides a personalised One Touch®, customer-focused service, where you will only ever deal with one person from our organisation. We ensure that your goods arrive on time, meet all of the Australian border regulatory requirements, and are handled with care.
Whether you are a sole trader, a business operating from home, or a business managing a global supply chain, our team are here to guide you through each stage of the airfreight journey.
Airfreight is the fastest and most reliable way to move goods globally. It ensures that time-sensitive goods are delivered quickly and efficiently, making it an essential option for many importers. With scheduled flights and sophisticated tracking systems, airfreight offers both the sender and the receiver precision and predictability, providing peace of mind as to where the airfreight shipment is currently located and the estimated date of arrival.
It’s also highly secure, there are rigorous measures in place to safeguard your goods through their transit. Additionally, sending and receiving items by air, makes it possible for your goods to be sent or received from various parts of the world, making it a flexible and far-reaching shipping solution.
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Airfreight Customs Clearance Services
At Platinum®, we process airfreight customs clearances daily. We provide this service as the airline terminals generally only provide 24 hours of free storage once the cargo has been checked-in at the ground handling agents warehouse.
In some occasions it is possible for air cargo to arrive into Australia within say three hours (example: air cargo from New Zealand) whereas air cargo from Europe would be in transit for at least twenty four hours.
As overseas suppliers are generally on a different time zone to Australian importers, Platinum® works around the clock, liasing with both you and the overseas supplier to make sure that all of the necessary paperwork that is required to have the cargo processed through the Australian border is in order.
Platinum® has over twenty five years of customs clearance experience. Our licensed customs agents will collate all aspects of the shipment and then submit the customs declaration to both the Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF).
As airfreight has a short transit time to Australia, it is even more important to make sure that if your goods are eligible to claim a duty free status through a Free Trade Agreement (FTA) that your supplier has prepared the necessary declarations.
Our experts always aims to pre-clear air cargo shipments before they arrive into Australia, this ensures that you will have possession of the goods sooner and also the chance of storage can be mitigated.
Ground Handling Agents – Australia
In Australia, there are three main Ground Handling Agents (GHAs) that will receive the cargo from the aircraft and then check that cargo into their warehouse. The three GHA’s are (1) Qantas Freight, (2) Dnata and (3) Menzies Aviation. Generally, once the airfreight cargo has been checked-in at the GHA’s warehouse, the GHA will only provide say 24 hours free of storage. It is important that you liase with Platinum® before the goods depart from overseas so that the cargo can be pre-cleared before arrival.
The Airfreight Import Process
Platinum® streamlines the airfreight import process, ensuring that your goods clear customs and arrive at their destination without complications. The process initially begins with an initial consultation, during which our customs clearance team will provide a tailored, itemised quote for your airfreight customs clearance.
Before your goods are airfreighted from overseas to Australia, Platinum® would have aimed to pre-clear your airfreight shipment through the border. Once your goods arrive, we liaise with the ground handling agent to see if the airfreight has been checked-in.
Finally, either Platinum® can deliver the goods to your desired location or we will provide you with instructions on where and when to collect the air cargo. As Platinum® always attempts to pre-clear your air cargo wherever possible, this allows you to receive your goods quickly.
Compliance and Customs Expertise
Understanding and adhering to the Australian border regulations is complex. At Platinum®, we simplify the compliance process by offering Australian importers expert guidance. With over 25 years of customs clearance experience dealing with both the Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF), we assure that your airfreight shipment meets all of the regulatory standards while avoiding delays and penalties.
Our customs clearance compliance service streamlines the process, ensuring that you receive a fast customs clearance and peace of mind that your imports are fully aligned with the legal requirements. Our customs brokerage team stays abreast of the latest trade laws and policy changes, enabling Platinum® to provide proactive solutions that keep your business moving seamlessly in an ever-changing regulatory landscape.
Industries that Platinum® Serves
Platinum® supports Australian businesses who are located in every state and territory and across various industries. Platinum® provides tailored airfreight import solutions. We work with (1) retailers, (2) e-commerce businesses, (3) manufacturers and (4) universities to facilitate the fast and secure delivery of their air cargo shipments with minimal delays. Platinum® manages large airfreight shipments, providing reliable solutions for critical projects.
We have experience in handling temperature-controlled shipments for the healthcare sector, ensuring sensitive pharmaceuticals and medical supplies are delivered intact. Platinum® serves the technology industry by safely transporting high-value electronics. Whatever your industry, Platinum® is able to develop a bespoke solution to meet your unique requirements.
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Door-to-Door Airfreight Services
There are express carriers like DHL and FEDEX who generally collect small packages from overseas locations and then deliver those small packages to your home or business. The benefits of relying upon express carriers like DHL and FedEx are that these carriers will collect the goods from your overseas supplier, undertake the overseas customs clearance, and transport the goods to an Australian air cargo terminal. They will then collect the goods from the terminal, customs clear the goods in Australia, and deliver them to you We refer to this service as Door to Door; you pay one price to have the goods shipped by air from point A to point B and all of the bits and pieces in between have already been accounted for in that one price.
Door-to-door shipments with express carriers like DHL and FEDEX do not include import duty and/or import GST. DHL and FEDEX will invoice you for these charges before they deliver the goods to you.
Express carriers like DHL and FEDEX are generally more suitable for smaller packages transported overseas to Australia. Larger shipments would generally not travel with DHL or FEDEX (due to costs), larger air cargo shipments would usually be transported as general air cargo.
General Air Cargo Solutions
When your air cargo is larger in weight and size, it is generally not feasible to send the air cargo with say DHL and FEDEX, the air cargo would be more suited to travel as general air cargo with general airlines like Emirates, Qatar, Qantas, and Singapore Airlines.
General air cargo is generally a cheaper option as the rate that you pay to transport your goods from overseas to Australia does not include such things as Australian air cargo terminal charges, Australian customs clearance and delivery to your address.
Whether your airfreight cargo is arriving into Cairns in the north, Hobart in the South, Perth in the west or Sydney in the east, Platinum® customs clears airfreight cargo at all Australian international airports.
Platinum® caters to specialised airfreight shipping needs with tailored solutions. Platinum® quite frequently customs clears airfreight cargo on weekends and also customs clears temperature-controlled goods (such as chocolates and pharmaceuticals).
Why Choose Platinum® for Airfreight Imports?
Choosing Platinum® means that you are partnering with a trusted leader in Australian airfreight logistics. Our approach is to provide you with a quick turnaround in customs clearance. Platinum® provide a One Touch® service to each client, ensuring that you will only ever deal with one person from our organisation; this allows a dependable professional relationship to develop.
Our team actively identifies cost-saving opportunities, aiming to reduce storage issues wherever possible. With decades of customs clearance experience and a steadfast commitment to excellence, Platinum® takes pride in delivering a high-quality service that will exceed your expectations. At Platinum®, compliance and quality assurance are at the heart of our operations, ensuring that you receive consistent, professional support each and every time.
Whenever you have airfreight travelling from overseas to Australia, ask your overseas supplier will it travel by (1) DHL or (2) FEDEX or as (3) general air cargo; if your overseas supplier says DHL, then call DHL on 131406, if they say FEDEX, then call FEDEX on 132610.
If your supplier says general air cargo, then reach out to Platinum®, so that we can communicate with both you and your overseas supplier together so that we are able to pre-clear your air cargo through the Australian border before it arrives. Remember, the air cargo terminals generally only allow 24 hours free of storage charges once the cargo has been checked-in. The proactive solution is to simplify your airfreight imports with Platinum®.
Here are the forms we need:
A commercial invoice for the goods
Air Waybill Document
Reach out to Platinum®
Reach out to Platinum® today to discuss your next airfreight shipment, experience One Touch® where you will only ever deal with one person from the very beginning through to very end.
Call 1300 882 877 to speak with one of our airfreight customs brokers or request a detailed costing for your next airfreight shipment. Discover how Platinum® is able to streamline the customs clearance process, which will in turn save you time, costs, and effort in managing your logistics.
With Platinum® as your customs broker, your airfreight imports will arrive in Australia, precisely customs cleared through the border. Take the first step towards a smoother airfreight importing process today.
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