When an Adelaide importer purchased a new food trailer from China, he took all the right steps, including securing the official Import Approval from the Department of Infrastructure before the shipment left China.
But despite his careful preparation, the process quickly became complicated.
The Challenge
Once the food trailer was ready for shipment, the importer engaged an Australian customs broker to manage the clearance process. However, communication broke down almost immediately.
The broker used confusing terminology, provided little clarity about the next steps, and warned him about costly “cleaning” fees that didn’t make sense. Frustrated, the importer sought help from a second customs broker, hoping for a smoother experience. Unfortunately, the result was the same: vague advice, poor communication, and no visible progress on his import.
After two weeks of confusion and delays, the importer reached out to Platinum Freight Management® for a quote and a fresh start.
Our Approach
From the very first call, our Adelaide customs team took the time to listen and understand the importer’s situation. We reviewed the existing documentation, checked the import approval details, and clarified the shipment’s requirements in plain, easy-to-understand language.
Within just 30 minutes, we achieved more progress than either of the previous two customs brokers had in two weeks.
We explained every stage of the process clearly, from import approval requirements to quarantine considerations and expected arrival timeframes, ensuring the importer knew exactly what to expect at every step.
The Outcome
With Platinum Freight Management® looking after the process, the food trailer import progressed efficiently and without unnecessary costs.
The importer expressed immediate relief, saying it was the first time he truly understood what was happening with his shipment.
This experience underscores the importance of selecting the right customs broker, one who communicates effectively, acts promptly, and comprehends Australian import regulations.
What Importers Can Learn
Importing specialised goods, such as food trailers, food trucks or heavy machinery like excavators, involves strict approval processes and compliance requirements. Here’s what importers should keep in mind:
- Start early: Consult a licensed Australian customs broker before paying a deposit on your goods.
- Choose clarity: Work with a customs broker who explains the process in plain language and keeps you informed.
- Avoid delays: A professional customs broker can help you navigate complex regulations, avoid hidden fees, and ensure that your shipment arrives on time.
At Platinum Freight Management®, we don’t just handle paperwork – we provide clarity, confidence, and genuine customer care.
Planning to Import a Food Trailer or a Food Truck?
Speak to Platinum Freight Management® before you buy.
We’ll review your import requirements, explain your obligations in plain English, and ensure that your shipment arrives without any unnecessary stress or expense.
FAQ Section:
What is an Import Approval, and why is it required?
An Import Approval is a mandatory document issued by the Department of Infrastructure for certain goods, like food trucks, food trailers and other items like trailers that are to travel on the public roads, to ensure compliance with Australian safety and environmental standards.
How can a customs broker help with food trailers, food trucks and trailers?
A licensed customs broker can guide you through the approval process, clarify the compliance requirements, and manage the overseas suppliers’ documentation to avoid delays upon arrival in Australia or any unexpected costs.
What should I do before importing a food trailer?
Consult a licensed Australian customs broker early to review your obligations, ensure compliance, and avoid costly mistakes.