Why Choose a Licensed Customs Broker?
With Platinum® by your side, navigating the complexities of importing goods into Australia becomes simple, efficient, and stress-free. With unmatched customs clearance expertise, a commitment to compliance, and a One Touch® service, we are your trusted partner for customs clearance and logistics solutions.
Using a licensed customs broker offers numerous benefits that can save you time, money, and hassles. At Platinum®, we ensure that your goods are customs cleared correctly through both the Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF). Platinum® aims to minimise the risk of costly delays or penalties. Our 25 years of customs clearance experience also assists you to capitalise on cost-saving opportunities, such as import duty minimisation by taking advantage of Australia’s Free Trade Agreements.
Australia’s customs and biosecurity regulations are constantly evolving and changing, our customs clearance team stays informed of these changes so that we can provide you with accurate advice. Whether you are a first-time importer or a seasoned business importer, working with Platinum® ensures that your shipments are in expert hands, allowing you to focus on your business growth.
Our Customs Broker Services
Platinum® provide a comprehensive suite of customs clearance services designed to meet the unique needs of our importing clients. Our commitment to excellence ensures that your air or sea cargo is handled with precision, care, and professionalism.
Customs Clearance Services
Platinum® specialises customs clearing air freight, sea freight, parcel post, and passenger hand carried goods. Whether you are importing goods for personal or commercial use, our licensed customs brokers always aim to pre-clear your shipments wherever possible before they arrive in Australia.
Duty Minimisation and Compliance
Our customs clearance team work to identify possible opportunities to minimise the import duties on your shipments. Platinum® assesses the multitude of Free Trade Agreements (FTAs) that Australia is a signatory to, so as to see if your goods are eligible for zero import duty.
Freight Forwarding Integration
Whether your overseas supplier ships your goods to Australia, or Platinum® ships your goods to Australia, we monitor your shipment from the moment it departs from overseas until the moment that you have received your goods. When Platinum® combines our customs clearance expertise with end-to-end logistics monitoring, you ultimately benefit from a seamless process that will save you time and reduce complexities.
Urgent Shipments
Platinum® is able to expedite the customs clearance process. We are very aware that the wharf charges storage on the Full Container Load (FCL) shipment, that the sea freight depot charges storage on the Less than a Container Load (LCL) shipment and that the air freight terminal charges storage on the air cargo shipment that has arrived. Platinum® always aims to pre-clear your shipment before arrival, however if pre-clearance was not possible, we always aim to have the goods in your possession as soon as possible.
Specialised Solutions
Platinum® is able to provide tailored solutions for specialised cargo such as (1) heavy machinery, (2) cargo destined for a rural postcode, (3) perishable goods and (4) high-value cargo (such as jewellery and precious metals). We customise our customs clearance services to ensure that special procedures are followed for these shipments.
Understanding the Import Process
Platinum® simplifies the import process with a transparent, step-by-step system to eliminate confusion, bottlenecks and delays.
Initial Consultation – We provide our importers with a detailed, itemised quote tailored to the shipment’s requirements.
Documentation Pre-Check – We liase with both you and your overseas supplier together, we assess all of the proposed paperwork before it is finalised by your supplier.
Customs Pre-Clearance – Our licensed brokers always aim to pre-clear your shipment before it arrives into Australia. Platinum® is aware that there are time constraints at the wharf, sea freight depot and air cargo terminal; these facilities will charge you storage after a short time.
Final Delivery – We coordinate the collection of the cargo from the wharf, sea freight depot or airline terminal and then deliver to your site, if you wish to collect the goods yourself from the sea freight depot or the airline terminal, we will provide you with instructions.
Our meticulous approach lets you enjoy peace of mind, knowing that your goods are handled professionally and arrive as planned.
Our services include:
Industry-Specific Solutions
Over 25 years, Platinum® has assisted importing clients in various industries by customising solutions to meet their unique import needs.
E-Commerce and Retail
For online retailers and traditional businesses, Platinum® ensures that the cargo is customs cleared swiftly so that the e-commerce or retail business is able to sell and deliver the goods to their end customers.
Temperature Sensitive Cargo
Platinum® specialises in customs clearing temperature sensitive cargo such as (1) plants, (2) biological goods and (3) chocolate. Temperature sensitive cargo needs to leave the airline terminal promptly and then delivered to your facility.
Technology and Electronics
High-value tech products require expert handling, and we provide solutions to ensure they arrive safely and are cleared efficiently.
Construction and Manufacturing
Platinum® has a suite of customers who import heavy machinery to Australia, such (1) bulldozers, (2) tractors, (3) forklifts, (4) slashers, (5) augers and (6) excavators. Platinum® is only able to work with new machinery. We manage both the logistics and Australian border requirements for a smooth transit and delivery.
Platinum® also has a suite of customers who import manufacturing machinery to Australia, such (1) distilling equipment, (2) CNC routers, (3) labelling machinery and (4) mobile businesses such as food trailers. Platinum® is only able to work with new machinery. We manage both the logistics and Australian border requirements for a smooth transit and delivery.
Rely On Platinum®
Discover the Platinum® difference when it comes to customs clearance and logistics. Contact us today to simplify your importing experience and to also maximise possible cost savings. Call 1300 882 877 to speak to one of our trusted customs brokers or request a quote.
With Platinum® by your side, your imports travelling to Australia are in expert hands. From compliance to cost-effectiveness, Platinum® provides solutions that empower your business while taking the stress out of the customs clearance process. Take the first step towards a hassle-free importing experience today!
Frequently Asked Questions
What documents are required for an Australian customs clearance?
Generally, all shipments will require the very minimum (1) commercial invoice, (2) packing list, (3) transport documents like Air Waybill or Bill of Lading, (4) insurance papers and (5) Free Trade Certificate. Based on how your shipment will travel to Australia, Platinum® will guide both you and your overseas supplier for any additional paperwork.
How are duties and GST calculated?
Customs duty in Australia is either zero or 5 per cent. GST is 10% [with exceptions for certain food and medical goods].
GST is calculated on the combination of the following costs, (1) the costs of the goods, (2) the shipping or transport costs to Australia, (3) insurance costs and (4) any import duty.
Can Platinum® help with urgent shipments?
Platinum® provides an expedited customs clearance service for cargo that arrives after hours or on weekends.
Do you offer support for new importers?
Absolutely. Platinum® receives enquiries and telephone calls from new importers daily. We know the fears and questions that first time importers have.