new importer case study

First time importer Lauren from AceSpace Pty Ltd recently engaged the customs broking services of Platinum® Freight. Lauren talks about her experience with our Melbourne Customs Broking Office and why she would recommend Platinum® Freight Management to other businesses.

Tell us about your business:

Acespace is an Indoor Playground and Party Centre located in Victoria.

Which of our services did you use?

Customs Clearance

How would you rate the overall service provided?

Very Satisfied

Summarise your experience with Platinum® Freight:

As a first time importer, I relied solely on Platinum® Freight to assist me in understanding the process, and clearing both of my deliveries – they were very quick to respond to all of my queries, and nothing was too much trouble when circumstances required me to ask them to organise delivery of my goods – allowing me more time to get on with running my business. I would absolutely recommend them.

Do you have any other feedback for us?

Thank you Ramona for your excellent service, and thank you Peter for your time in helping me resolve my queries in a timely manner – excellent customer service all round.

Platinum® Freight management specialiseds in helping first time importers like Lauren get started. Call us on 1300 882 877 and we can help you get started.