Have you received a notice from Australia Post to say that they have a package for you and that it requires customs clearance?

Wondering what to do? It’s simple!

So that Platinum® Freight can customs clear this parcel, we will need the following paperwork from you:

  • Commercial invoice/s.
  • The letter which Australia Post sent you.
  • A picture or weblink of the goods that you purchased.
  • A completed letter of authority (click to download)

After we clear your parcel post shipment, Australian Customs will then advise Australia Post that they may release the parcel from their facility. Your package will then be delivered to the address shown on the package.

Just a quick one to say thanks for your work earlier this week, making it such a smooth transaction. The package has arrived today and it turned out great. Andrew H

Parcel Post Clearances… How does it all work?

To view this infographic as a PDF click here



Letter of Authority Form