Platinum® understands how important it is for families to have their loved ones returned home to Australia in a timely and seamless manner. It is a very sensitive and emotional topic. We always aim to process both the customs clearance and quarantine formalities pre-arrival. 

Once all of the necessary paperwork has been received pre-arrival, you will be allocated a Platinum® dedicated customs broker to process the pre-arrival through both the Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF). 

Platinum® will on most occasions undertake the customs clearance free of charge [excluding any fees that we are required to pay]. We extend an invitation to you, to allow us to help you with the customs clearance process; so your relative can be placed to rest promptly and without hassle. Contact us today to learn more about how our customs brokers can assist you.

Why Choose Platinum® Freight Management To Import HUMAN REMAINS?

At Platinum®, we are empathetic in how sensitive and difficult this situation can be for families; we approach this task with professionalism and compassion to ensure that all of the documentation is accurate before arrival and to also provide updates to your Australian funeral director [if a coffin] and or the family member [if ashes].

We handle each situation with the utmost respect, ensuring that all of paperwork is completed efficiently and accurately so that there are no delays or errors in the process.

Navigating the importing Regulations for human remains can be daunting, which is why we strive to make the process as streamlined as possible. Your dedicated customs broker will guide you through every stage, from supplying the paperwork and subsequently advising you of the status from both the ABF and DAFF.

Importing excavators

Experience & Knowledge That You Can Trust 

Platinum® has been handling these delicate import procedures for over twenty three years; which means that we have the years of experience that you need. 

Our team is knowledgeable about international trade laws and local regulations so that you can rest assured that your relative will arrive safely without any issues along the way. In addition, your dedicated customs broker will answer any questions you may have throughout the process.


    Contact Platinum® Freight Management Today

    When importing human remains into Australia, it is important to work with an experienced customs broker like Platinum®, who has years of experience in this field and understands what can go wrong and what actually does go wrong.


    Your dedicated customs broker will provide professionalism and compassion throughout every stage of this delicate process so that you can rest assured that your loved one’s human remains will arrive safely without any issues or delays along the way. With our streamlined processes, expertise and support around the clock—you will realise that the task ahead is in safe hands.

    1300 882 877

    Frequently Asked Questions About
    Importing HUMAN REMAINS

    Can I import human remains into Australia?

    Human ashes can arrive into Australia generally with no issues as long as a clear and legible copy of the death certificate is made available along with the airline paperwork. Human remains can also arrive with no issues as long as we are connected in advance to your Australian and overseas funeral director.

    Are there any circumstances where human remains cannot be brought into Australia?

    Regrettably, if human ashes arrive into Australia with no supporting paperwork, the human ashes will be held pending paperwork. It is extremely important that you liaise with us prior to shipping the human ashes.

    What do you need to import human remains?

    We require advance warning of the coffin or urn arriving; we would need clear and legible paperwork and we would also need to be connected to the Australian funeral director [in the case of a coffin arriving] or to the relative who may wish to collect the urn from the airline terminal. 

    Importing Jewellery