Importing via DHL®

DHL® is a globally recognised express courier service acclaimed for its prompt and efficient delivery of packages from point A to point B. Whether it’s your home or business, DHL® picks up your packages and manages the entire process until they are delivered to your doorstep in Australia.

However, when it comes to ‘personal effects’, items that you have owned and used for 12 months before their arrival, DHL® in Australia does not handle the customs clearance or quarantine clearance procedures. Upon the arrival or impending arrival of your package/s, DHL® will usually inform you via email, indicating that you need to engage an Australian customs broker.

Importers have selected us on numerous occasions to act as that customs broker, ensuring the smooth processing of packages through the Australian Border Force [ABF] and the Department of Agriculture, Fisheries and Forestry [DAFF].

DHL® in Australia has two policies:

1) they levy storage fees after 24 hours once your chosen customs broker has been informed to process your shipment, and

2) they send the packages back to the originating country if the packages are not processed promptly, usually within a few days.

If you’re contemplating shipping your personal belongings to Australia via DHL®, we suggest you rely on Platinum® Freight Management to assist with the Australian customs and quarantine clearance.

With over twenty-three years of expertise working with DHL®, the ABF, and DAFF, we can assure you that your goods will be processed quickly and effectively.

We’ll keep you informed about your clearance status, and you’ll be able to track the progress of your shipment. Our service guarantees your peace of mind, knowing that your shipment is in trustworthy hands. Contact us today for more information.

DHL® is a registered trademark of DHL International GmbH.

Why Use Platinum® Freight Management To Import Your Personal Effects?

DHL® is a leader in the express courier services industry, recognised for its proficiency in swiftly moving packages from the collection point to the final delivery address.

However, when it comes to importing personal effects, the procedure can be intricate and overwhelming, particularly if you’re not well-versed in international import protocols. This is where Platinum® Freight Management becomes your indispensable ally.

We excel in customs clearance for personal effects within the DHL® system. We are prepared to guide you through the process seamlessly and quickly. We’ll manage all the required paperwork to ensure that your shipment is back on track and en route to its ultimate destination.

So, why choose Platinum®? Simply because we simplify the Australian customs clearance process, allowing you to focus on what’s truly important. We make the process hassle-free, transforming the complex into the simple.

Importing excavators

We Can Customs Clear The Following Types of Personal Effects

At Platinum® Freight Management, we provide support for the importation of a range of personal effects such as:

  • Goods that you have owned and utilised for the previous 12 months
  • Excess luggage shipped from overseas via the DHL® network
  • Recently purchased items combined with your personal belongings

Personal items owned and utilised by you for the past 12 months

Moving to Australia or returning after a stint abroad often means bringing personal items accumulated during your time away. There are several methods to ship these possessions to Australia: 1) via an express courier service like DHL®, 2) through a regular air cargo carrier, or 3) using sea freight. To be classified as ‘personal effects’, these goods should have been in your possession and in use for a minimum of 12 months before their arrival. If this criterion is not met, the ABF might levy import duty and GST on your possessions.


      At Platinum®, we aim to pre-clear your personal effects before they arrive in Australia, though we acknowledge that this may not always be possible.

      Extra luggage sent from overseas via the DHL® network

      We frequently receive enquiries like ‘What if I send my extra luggage back to Australia?’ or ‘We’re holidaying overseas and want to ship our skiing equipment back to Australia.’

      In both scenarios, the customer’s previously owned and used items have been collected by DHL®, and we’ve managed the customs and quarantine clearance as the goods arrive in Australia.

      We ask the customer to give us a detailed inventory of the packages along with the DHL® tracking numbers so we can commence the pre-clearance procedure with the ABF and DAFF.

      New goods mixed in with your personal effects

      It’s perfectly acceptable to include new items in your personal effects shipment. However, you’ll need to provide an exhaustive list of these items, including quantities and values, to calculate import duties and GST. While your personal effects are tax-exempt, these new items will be subject to an import tax evaluation.

      Contact Platinum® Freight Management Today!

      Contact Platinum® for help with importing your personal belongings via DHL® by air. Our team of skilled customs brokers stands ready to guarantee a seamless and uncomplicated process.


      We are experts in this field, adept at streamlining the customs clearance of your personal effects swiftly, easily, and without any hitches. Feel free to reach out to us today to kickstart the process!

      1300 882 877

      Frequently Asked Questions About
      Importing VIA DHL®

      Can I import personal effects into Australia?

      In Australia, personal effects refer to items that you have possessed and used for the previous 12 months. However, there are certain exclusions to this definition – goods that haven’t been under your ownership and usage for the past 12 months do not qualify as personal effects.

      What types of personal effects cannot be brought into Australia?

      If you’re importing personal effects into Australia that inherently require import permits, such as pre-owned firearms or accessories made from endangered species like handbags or shoes, it’s crucial to have these permits in place before these items depart from the foreign location to Australia.

      What do you need to import personal effects?

      The procedure of clearing personal effects that are set to arrive or have already been shipped via DHL requires the provision of certain documents; these encompass 1) the DHL tracking codes, 2) a detailed inventory of items within the parcels, and 3) an unaccompanied personal effects declaration from ABF.

      Importing Jewellery